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FAQ

Find our most Frequently Asked Questions here. If you're not finding the answer to your question, please don't hesitate to contact us!

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What is Internet Banking?

Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

You can also download our mobile app and access Internet Banking there as well.

What can I do with Internet Banking?

You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Internet Banking Demo to see all the features of Internet Banking and how you can personalize your online banking experience.

Is any of my personal information stored in the Internet Banking product?

Yes, the Internet Banking product stores your User ID and user preferences.

How current is my banking information?

Your account information is updated in real time.  Transaction history will always be up to date.

What accounts will I be able to access through Internet Banking?

You can access your checking, savings, investment and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.

How much account information can I view at once?

The system will automatically show the current months transactions and information. However, by selecting filter, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to a date of your choice.

Can I view my account details in more than one way?

Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.

What formats can I download my transaction history in?

Internet Banking supports downloads to Quicken™ or as a comma-delimited text file.

Can I schedule future transfers?

Yes, you will be able to schedule open, future and recurring transfers.

When can I use Internet Banking services?

With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!

Is there a demo available for me to try?

Yes, we have an Online Banking Demonstration Site that is part of the Home Banking package.

How long can I be inactive before being logged out of the Internet Banking product?

The inactivity time out default is set for 20 minutes. However, you will be asked if you’d like to extend your session at that time.

What is required to use the Internet Banking service?

All you need to use Internet Banking is a secure browser.  You can use any computer that has Internet access.  You can also download our mobile app on your mobile device.

How do I access Internet Banking?

You must first complete the Internet Banking registration form and submit it to us. Once your registration is received, we will process your request. You must have an existing checking, savings or loan account before banking online.

Can I create my own password that is easy for me to remember?

Yes, when registering you will be able to select your password.

What happens if I forget or lose my password?

Click the forgot password link or just call us and we will take you through the steps needed to get back into the system immediately!

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